Refund policy
Refund Policy
Last updated: {{ date }}
Thank you for shopping with us.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Non-returnable items
Certain items are non-refundable, including:
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Gift cards
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Downloadable products
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Personal care items (if applicable)
Return Process
To initiate a return, please contact us at {{ email }} with your order number and reason for return. We will provide instructions on how to send your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, contact us at {{ email }}.
Exchanges
We only replace items if they are defective or damaged.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 7 days of delivery with photos of the product.
Contact Us
For any questions, contact us at: {{ email }}